Talla Smart Knowledge Base FAQs

What is Talla?
Talla is the knowledge base that manages itself. It automates keeping your information up-to-date, relevant, and organized, so you don’t have to. Your company’s knowledge is accessible through web or chat channels, giving users a quick and easy way to find what they need.   
Talla is the knowledge base that manages itself. Talla acts as a digital assistant for your team that helps you automate the knowledge management process by adapting to the needs of your team. 
Talla Smart Knowledge Base features include:
  • Create content in Talla that can be retrieved via web search or in supported chat platforms (Slack, Microsoft Teams, and TallaChat)
  • Quickly get the answers you need
  • Link to existing pages and content blocks
  • Tag any word or acronym so that Talla can become your company's glossary bot
  • Add content annotations to train Talla to provide more relevant and personalized results
  • Tag a user to have Talla reach out for content
  • MyTalla portal provides quick access to Talla’s knowledge and all of the recent activity that’s making Talla smarter
  • Subscribe to pages to stay up to date with the latest information
  • Talla helps you understand the informational needs of your users so you can prioritize the content that is most needed
What are the product roadmap features?
We have a big year planned for 2018 including many more intelligent features making your knowledge digital worker even smarter. We'd love to  hear your thoughts on how we can make Smart Knowledge Base more effective in your company!
What is TallaChat?
TallaChat gives you all of the functionality of Talla in a standalone web application or a widget to be embedded in your existing systems. TallaChat is perfect for deploying to small teams or as a whole-company solution if your organization isn’t using a chat platform like Slack or MS Teams. 
What chat platforms are supported?
Talla is currently available on Slack and Microsoft Teams, with additional chat platforms coming soon. Contact us at  sales@talla.com to learn more about specific platform rollouts. 
How do I contact Talla?
You can reach us at  support@talla.com.
How much does Talla cost?
See our  website for the latest pricing or contact us at  sales@talla.com or (617) 517-4156.
Are you hiring?
Check out our  career page for current opportunities!
Where should I start? 
Getting started couldn't be easier! Simply create a new page, add a title, and draft content you'd like to make available to your team. Once you've annotated the content (see below), publish the page to make it retrievable through the MyTalla page or through Talla chatbots. 
Creating content blocks with H1 styles
To help Talla deliver more relevant and concise answers, structure your pages using 
content blocks. An 'H1' header is used to designate the text below as a block of content that should be delivered to a user when they ask Talla a question from the web or chatbot. Highlight text on a page to access the style menu and select H1 to convert the text to a content block header.
'H2' sections are used for subheading sections and also allow for smarter user-contextual answers, such as "user is located in Boston". Contact sales@talla.com to learn more about enabling contextual annotations.
Creating and Annotating Pages
There are two views available when creating and editing pages - "create" and "annotate". Using the menu at the top of the page, you can toggle between create and annotate views. The create view allows you to quickly capture content in a clean and minimalist interface. To help train Talla with additional information related to the content, switch to the annotate view.
Improving information retrieval with H1 keyword annotations
To help improve results queried through the web interface or chat, you can enhance each H1 block with additional keywords. This functionality is helpful in surfacing information that users might be looking for using legacy names or more specific keywords not included in the content itself.
From the page annotate view, and move the cursor to an H1 line. You'll see the annotation options in the right pane.
Keeping Content Current and Accurate Using Page Verification
A common problem we've heard is that typical knowledge base content gets stale and ceases to be helpful for your fellow employees. Talla helps prevent this by giving you the ability to set a recurring reminder to have the author review and verify the accuracy of the page. You can set the verification interval in the 'Page Settings' when a page is in the annotate view.
Adding word or acronym definition annotation to the glossary
Most companies have industry-specific and internal acronyms or terms that aren't always known by all employees. Talla's definition annotations make it easy to add definitions to any word, acronym, or phrase in a page. Definition annotations are made available as part of the knowledge Talla can provide to your users. You can also view a full company glossary in a dynamically generated page.
To add a new definition you must be in the page annotate view. Highlight a word or phrase in the page and select the definition annotation type in the right pane.
Requesting Content from a User
You can leverage the Talla chatbot to reach out to users when you need them to provide some content for your document. Select any placeholder text and then select the "content request" annotation type in the Page Settings pane. Add a user and the text that Talla will prompt them with. The user's chat response to Talla will be placed in the page, replacing your annotated placeholder text.
Link to existing content
Reusing existing content already in Talla reduces the need to change multiple pages when you need to make an update. There are two ways to link to other pages and K1 blocks. First, select some text and click the link icon from the popup toolbar. From here you can link to external URLs, or click the Talla icon to search for internal pages and blocks. This solution adds a standard hyperlink to the text.
The second mechanism for referencing existing content involves inserting a copy of an existing H1 block into another page. This can be useful for procedures or disclaimers that you need to use on multiple pages but whose original text you'd like to maintain in a single place. The copied sections are pointers to the original section, so any updates to the master will be displayed on all referencing pages.
To insert a section, place the cursor on a blank line and click the page icon on the right side of the editor. Search for the content you want to insert.
Inserting Images
To upload and insert images, place the cursor on a blank line and click the image icon on the right side of the editor.
MyTalla Homepage
MyTalla homepage allows you to access the knowledge base and view all recent content activity. 
Delivering Content
There are a number of cases where you'd want to deliver content to one or more users. A common scenario is pushing important information to new employees. To send the content of a page when new users are provisioned in chat, use the delivery trigger option from the top of any page view mode. Enable the new user trigger. This will send chat notifications to the new user and any other user you add to the delivery configuration.
You can also deliver the page content to any user at a schedule time using the delivery, schedule menu from the page view mode.
When a page is delivered, each H1 content block will be delivered as a separate chat message.
Subscribe to a Page
When you subscribe to a page, you will be notified whenever an update to the page is published. Subscribe by clicking the "subscribe" button from any page view mode.
Managing User Content Requests
When users are not satisfied with the results from a chat request, they can ask for a follow up when new related content is added to the knowledge base.
To view the list of user requests for content, open the Analytics module from the left navigation bar and select the Interaction Summary tab. Here you can view the user requests and quickly add new content. When you select or add new content that is related to the user's request, the user will receive the content via chat.
Adding Content Managers
To continually make Talla smarter, we encourage all users to participate as content creators. All active users have the ability to create and edit pages. To manage the list of users, click your user profile and select "Manage users."
Managing Admin Users
To add and remove users from the admin role, click your user profile icon in the top righthand corner of the web UI and select "Manage admins."
How do I get help?
You can reach us at  support@talla.com.
Provide Feedback
We'd love to hear your thoughts on how we can make the Smart Knowledge Base better. Contact us at  support@talla.com.

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