Getting Started with Talla
Getting Started With Talla
Welcome to Talla, a smart knowledge base and chatbot platform
Where should I start?
Getting started couldn't be easier! Simply create a new page and add both a title and whatever information you'd like to make available to others. All pages added to Talla can be retrieved from the web search page or through the Talla chatbot.
What are K1 and K2 blocks?
To help Talla deliver more relevant and precise answers, you can structure pages using smaller content blocks. A 'K1' header is used to designate that the content below it is a section of content that can be delivered to a user when they search from the web or chatbot. 'K2' sections are used for subheading sections and also allow for user-contextual answers, such as "user's location is Boston". Contact firstname.lastname@example.org to learn more.
Improving information retrieval with K1 keyword annotations
To help improve user search results, you can enhance each K1 block with additional keywords. This functionality can be helpful in surfacing information that users might search for using legacy names or more specific keywords not included in the content itself.
When laying out the page structure, think of K1 sections as the unit of content that will be displayed to users engaging Talla in chat.
Keeping Content Current and Accurate
A common problem we've heard is that knowledge base content gets stale and ceases to be helpful for your fellow employees. Talla helps prevent this by giving you the ability to set a recurring reminder to have the author review and verify the accuracy of the page. You can set the verification interval in the 'Page Settings' when a page is in the edit mode.
Our future verification features will include Talla monitoring both the content across the knowledge base and the search activity of the users to help determine when a page is at risk of getting stale.
How do I add a word or acronym definition to the glossary?
Most companies have industry and internal acronyms and terms that aren't always known by all employees. Talla's definition annotations make it easy to add definitions to any word, acronym, or phrase in a page. Definition annotations are then made available as part of the knowledge Talla can provide to your users. You can also view a full company glossary in a newly generated dynamic page.
To add a new definition you must be in the page edit view. Highlight a word or phrase in the page and select the + icon from the popup toolbar. This launches the Text Annotation control in the right pane. Select the "Definition" annotation type and add the definition.
Tag a User for content
You can leverage the Talla chatbot to reach out to users when you need them to provide some content for your document. Select any placeholder text and then select the "content request" annotation type in the Page Settings pane. Add a user and the text that Talla will prompt them with. The user's chat response to Talla will be placed in the page, replacing your annotated placeholder text.
Searching with Talla Web Portal
The Talla homepage allows you to search the knowledge base. Depending on your search, Talla may return related pages and/or specific K1 blocks.
Link to existing content
There are two ways to link to other pages and K1 blocks. First, select some text and click the link icon from the popup toolbar. From here you can link to external URLs, or click the Talla icon to search for internal pages and blocks. This solution adds a standard hyperlink to the text.
The second mechanism for referencing existing content involves inserting a copy of an existing K1 block into another page. This can be useful for procedures or disclaimers that you need to use on multiple pages but whose original text you'd like to maintain in a single place. The copied sections are pointers to the original section, so any updates to the master will be displayed on all referencing pages.
To insert a section, place the cursor on a blank line and click the (+) icon on the right side of the editor. Select the "Content" option and search for the content you want to insert.
To upload and insert images, place the cursor on a blank line, click the (+) icon on the right side of the editor, and select the desired image file.
Adding Content Managers (Admins)
All users can search for content. To enable access to create and update pages, a user must be made an admin of the system. From the homepage, open the Settings page from the left toolbar. This page gives you the ability to view and add admin users.
How do I get help?
You can reach us at email@example.com.