Interpreting the Response Activities CSV

What is the Response Activities CSV?

The Response Activities CSV (exportable from the Analytics page) is an audit trail of all the Question & Answer interaction that have taken place in your Talla org.

The purpose of this article is to walk you through the different fields in that export so you can become an expert in interpreting your team's Data.

Response Activities CSV Data Fields overview

Field Name	Description	Format	Values
Origin	Interface from where the user queried talla	String	"chat_external" = customer assist bot; "plugin" = browser extension; "chat_internal" = AskTalla bot; "chat" = Slack or MS Teams direct message; "web" = Talla portal; "chat - channel" = Slack or MS Teams Channel
Query	The question that the user asked Talla	String	N/A
Top Result Knowledge Tag	The knowledge block that Talla was most confident returning	String	N/A
Selected Knowledge Tag	If more than one result was presented to the user, and the user made a selection, this field will contain the knowledge block that the user selected. If the user made no selection, the value will be empty, if the user created an escalation without making a selection, the value will say "[none of these]"	String	N/A
Selected Ranking	If more than one result was presented to the user, and the user made a selection, this field will contain the rank of the result that Talla returned. If none were selected, or only one result was presented to the user, the value will say "[none]"	String/Int	N/A
Number of Results	The number of results returned by Talla. Note, if queried from Slack, Microsoft Teams, AskTalla, or Customer Assist beacon, Talla will only present the user with the top 3 results. The Chrome extension gives the user the option to peruse all results.	Int	N/A
Starting Offset	N/A	N/A	N/A
Date	Timestamp of Request	Date	N/A
Profile Name	Full name of user who submitted query. Note: for "anonymous" Customer Assist configurations, this field wiill be blank.	String	N/A
Profile email	Email address of user who submitted query. Note: for "anonymous" Customer Assist configurations this field may be blank unless the user subnmitted a training request.	String	N/A
Top Result Document Title	The article title containing the response that Talla was most confident returning	String	N/A
Selected Result Document Title	If more than one result was presented to the user, and the user made a selection, this field will contain the article containing the knowledge block that the user selected. If the user made no selection, the value will be empty, if the user created an escalation without making a selection, the value will say "[none of these]"	String	N/A
User Feedback	Feedback given by the user	String	"useful" = helpful; "unset" = no feedback given; all other values are "not helpful"
Feedback Reason	If a training request was submitted, the user can fill out this optional feedback textbox	String	N/A
Content Requested	If a training request was submitted, the value will be "yes", else "not set"	String	"yes" = training request submitted; "not set" = no training request submitted
Top 4 Results	The top four results returned by Talla	Array	N/A
Group	The user group(s) assigned to that content	String	N/A