Google Docs Integration

What does Talla's Integration with Google Docs do?

By integrating Talla with Google Docs, Talla can extract answers from documents in selected folders.   Talla keeps an eye on the folders that it has access to so that, when you create new documents or update existing knowledge, Talla always has access to updated information.

Integrating your Talla Knowledge Base with Google Docs

To get started be sure you have the following requirements: 

  • A Talla subscription (No subscription? Click here to schedule a 15-minute consultation with our sales team!) 
  • Access to a Google Docs 

The following steps outline how to establish a sync between a public website and Talla and can be completed by an account who is an Organization Admin for your Talla org.

  1. Navigate to Settings > Integrations (https://assistant.talla.com/kb/imports)
  2. Select "Add New" 
  3. Select "Google Docs"
  4. Log Into the desired Google account when prompted.
  5. Select the folder that you would like to sync with 
    1. Note: Talla will sync with all content in the folder that you select as well as all folders that are nested inside that folder. 
    2. When searching for the correct folder to sync, make sure to reference the folder ID (boxed in green below).  This will help you confirm that you are syncing with the correct folder in your google drive
  6. After selecting the folder(s) to integrate with, scroll down to give the appropriate teams access to your content, and hit Sync Content to kick off the integration.

Synching Microsoft Word Files from Google Drive

Currently, our Google Docs integration only extracts knowledge from Google Doc files.  Therefore, any MS Word files  (.doc or .docx) need to be converted to Google Docs in order to be synched.  Translating MS Word files → Google Docs is a two-step process

  1. Right-click the desired file, and select "Open With" → "Google Docs"
  2. Once the file is open, hit File → Save As → Google Doc

Congratulations!  Now your reformatted documents should be easily synched with your Talla Knowledge Base.

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