Talla Integrations Overview
Talla's intelligent automation platform stitches together your existing technology stack to:
- Extract answers from your existing knowledge that may live across multiple systems
- Empower your agents to get answers where they currently work
- Escalate customer requests into your current live chat or ticketing platform
Knowledge Base Integrations
Although all Talla plans include access to Talla's knowledge base where you can build and maintain content, we understand that you may already have a preferred place of storing your own information. To help you stitch together all of your existing knowledge under one roof, Talla integrates with your current knowledge bases and creates a single source of truth for your business.
Here are some of the knowledge base integrations available today:
- Zendesk Guide
- Atlassian Confluence
- Salesforce Service Cloud Knowledge
- Service Now
- Google Drive
- Other Public Web Pages
Talla works where you work. What we mean by this is that you shouldn't have to juggle multiple screens just to get answers to your questions. Instead, we believe that Talla should be accessible wherever you currently work. The integrations below are for our browser plugin and chat platform integrations.